Shipping policy

Last updated: August 7, 2026

At Pawsistent, we want your pet's products to arrive safely and on time. Please review the shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times vary depending on your location:

Local/Regional Orders: 3–7 business days
International Orders: 7–21 business days

Please note that these are estimates and are not guaranteed delivery dates. Delays may occur due to customs, weather, carrier issues, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location, order size, and available shipping options.

From time to time, Pawsistent may offer promotional free shipping on selected products or orders.

Tracking Your Order

If tracking is available for your order, you will receive tracking details by email once your package has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect or Incomplete Addresses

Please make sure your shipping information is accurate before completing your order.

Pawsistent is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete delivery address provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes can be made after an order has been processed.

Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details.

We will work with the shipping carrier to investigate the issue and determine the appropriate next steps.

Customs and Import Fees

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any applicable customs charges are the responsibility of the customer. Pawsistent does not control these fees and cannot guarantee how much they may be.